New Procedures – Keeping You Safe
Our primary concern is always the health and safety of our passengers and employees. In line with recommendations by leading public health authorities, we have implemented enhanced cleaning procedures to keep our vessels, as well as our harbor spaces, safe and clean. While today’s experience may be a little different given the health care situation worldwide, our authentic Hawaiian hospitality and eco-friendly on-water and in-water excursions remain unchanged; and we look forward to seeing you. Whether at the harbor or on-board our vessels, we are working hard to ensure our passengers and crew are properly protected, including:
- The use of state-of-the-art electrostatic spraying equipment (utilized by major airlines, airports, & public transportation systems) to comprehensively clean our vessels with hospital-grade disinfectants registered with the EPA and CDC approved.
- Thoroughly disinfecting vessel seating, counters, marine head/restroom, snorkel gear, check-in booth and dockside seating area several times a day.
- We have provided 6-feet-social-distancing markers on seating areas and on the ground at our check-in counter to promote safe distancing.
- We have resumed using digital thermometer temperature checks of all crew & passengers before boarding.
- Face masks or coverings for employees & passengers are required in the boarding area but may be removed once outside the harbor in the open air on our cruises.
- Implementing changes to on-board food and beverage service & snorkel & sail excursions to comply with County and State requirements.
Face Coverings – Prior Policy
History – With reduced COVID-19 instances and a high percentage of vaccinations reaching over 60% of the population, the Mayor of Maui County in mid-July eliminated restrictions for outdoor gatherings of 75 people or less and masks were no longer required for crew and passengers outside the harbor given our outdoor boating excursions. However, on September 15th the Maui Mayor re-imposed masking requirements and restricted passenger capacity to 50% of its legal limit. Fortunately, as of October 16, 2021, the passenger limit was eliminated.
Prior Restrictions – for the approximate nine months from November 2020 through mid-July 2021:
- Our employees & crew were required to wear masks during check-in at the booth & while serving passengers on-board our vessels.
- Except for in-water swimming & snorkeling and eating & drinking onboard, passengers were required to wear a face mask or covering from check-in to de-boarding.
- Young children unable to keep a face covering on, or passengers with a medical condition or disability preventing its use, were exempt from the policy.
- We have temporarily reduced our selection of beverages to those that are canned or bottled. Complimentary bottled water, canned juices & soft drinks are available to guests.
- Our state licensed caterer with its Health Dept. certified kitchen provides only wrapped & sealed food items; and we have temporarily suspended the offering of fresh fruit platters & homemade local breads & cookies until health issues have passed.
General Protection Policy
How to protect yourself and others – the CDC continues to urge the practice of simple everyday habits to prevent the spread of COVID-19 and now the new variants. We encourage our guests and passengers to follow its recommendations, which can be found on the CDC website at